I mailed a Mother's Day card to my 95 year old mother last Thursday 5/5, 2 day mail, to be received on Saturday, May 7. She lives in an Assisted Living facility in Lexington, Ky. I talked to her on Mother's Day and she had not received it. I looked on line today and according to the tracking number it was still in route. I went to the Lilburn, GA post office today and asked if they could tell me what had happened to it and was told that it had been delivered to the wrong zip code and had been sent back and should be delivered by tomorrow, Tuesday, May 10. I am very irritated by two things. One, the fact that my card did not get delivered when I thought it would, and has still not been delivered, as far as I know. And, two, the reason I am writing this email, is because the clerk I talked to when asking why my card had not been delivered, had an attitude and was very uninterested. He couldn't have cared less! He was clerk #10, and the tracking no. is 9505 5117 6329 6126 3629 48. An apology would have been nice. I'm sorry I didn't get his name, hopefully clerk no. 10 will help. It was at 2:41 pm on Monday, 5/9.
I guess I am in the minority here, but the Lilburn, GA Post Office is AMAZING!! I spoke with the postmaster this morning and even spoke with our mail carrier. They were both as nice and accommodating as they could possibly be. I had a package that had an incorrect zip code and kept bouncing between Lilburn, Tucker and even Suwanee. Our mail carrier was able to track the package down and will deliver it with today's mail. She even provided her cell phone number for me. I wish more people took pride in their job like she does. She was very personable and truly wanted to help me. The postmaster is fairly new - just his 4th day at this location, but he was also extremely accommodating and personable. I am very happy with their service and am very grateful for their assistance.
We are on North River Drive. This is the third day in a month that we have not received our daily mail, nor had it picked up with the out-going flag raised, and it's 8:20 AM the next day now! Normally our mail comes in very late each day and misses to come many days.Our mail is in the mail box the whole day and a whole night. What's going on?This is too bad. I am expecting three mail and I leave the country tomorrow. This is the note I find in my tracking page "Notice Left (No Authorized Recipient Available)Mar-23-15, 15:38 PM, LILBURN, GA 30047 which is a false statement. Our whole family was in the house yesterday and also this mail is not a signature needed mail What is happening.
I went to the post office today, a Saturday, to mail 23 registered letters. I arrived at 11:15 and had no wait to speak of. The teller, Kerry, handled everything as quickly as could be expected and was very helpful. I have no complaints with the Lilburn Post Office. When people do a good job it should be noted.
We are in the Scarlet Woods neighborhood. This is the second day in a month that we have not received our daily mail, nor had it picked up with the out-going flag raised, and it's 7:15 PM! It is not a good idea to leave mail overnight, so we are having to empty our mailbox after having the packages in our mailbox ALL DAY. What's going on? I could have taken it to the PO since it is pre-purchased post labels with the date on it. They better not give us flack for it being sent on another day besides the printout date!
HAS THE RUDEST EMPLOYEE EVER. It's sad because the way she spoke to me, and treated me as a customer, showed that she has no empathy or customer service skill. I usually love the people that work there but with this lady there (young girl, dark skinned with short black hair) it makes me want to go out of my way to go to another post office. Very very rude! You don't start by asking your costumer "what do you want"... obviously I want you to mail my package!!! AVOID HER IF YOU CAN!!!!!!!!
Wow that narrowed it down. Black girl with short hair in Atlanta.
• Replied to Andrea Restrepo
I moved 5 months ago and of course we changed our address after 22 years in Lilburn. The person who bought our house has called us three times to say they have a bag full of mail for us. Right before Christmas we had 46 pieces of first class mail. I have called ,twice about this problem. Yesterday when I called I was put on hold for 15 minutes an I finally hung up. I called back after an hour or so and the line was busy. The line has now been busy for almost a day. This is TERRIBLE service and we wonder why people don't want to use the Post Office!! I am totally frustrated!!