I am in the process of moving from MD to CO for business. I needed to have my passport in hand for a drivers license so I had my fiance send it via certified mail. We were told it would arrive 2/13/17 and would require a signature. I planned my week according to this information.
As 2/13 drew later and later in the day I checked the tracking # and signed up for text alerts. After 5 pm it still had not come but tracking said it was out for delivery. I opted not to attend a business mixer because I had to be here to sign for my passport. Finally 6:30pm rolls around and I get a text telling me delivery was attempted and failed because no one was available to receive the package and a slip was left telling me where to go pick it up. Mind you, I'm sitting at the table waiting for this package, and I immediately walk outside and of course there is no postman, no package, no slip. I checked the mailbox, door, garage. So the next morning I goto the closest post office (the only info usps would give me is the package is at the post office indicated on the slip that the postman lied about leaving for me.) as soon as they open, wait in line, and ask the gentleman to find my package. Takes him about 20 minutes of digging and helping 2 other customers while I wait to find my package and interestingly enough he finds ANOTHER certified mail letter that belonged to the business partner I'm staying with.
The excuse as to why it was not delivered was the postman did not recognize my name on the address it was being sent to because I am staying with a business partner. This should NOT matter, just because the name is not the one he is used to does not mean he can just decide to not bother trying to deliver it. Even if that were true my business partner also had a certified mail letter that had been failed to deliver and his name WAS on the letter. This seems to me like an obvious case of the postman being lazy and not bothering to do his job. He's used to just dropping mail at the communal boxes and does not bother even attempting to deliver things to the doors.
I paid over $10 in postage for a service that I did not receive. My package was supposed to be delivered to my door on a certain date and nether of those things happened. When I asked for a refund in the postoffice the gentleman shrugged and told me I couldn't have one and it didnt matter that the service I paid for was not provided. This if far from the first time I have had problems with USPS. Why should I continue paying you extra for services you dont render?
I was told my package would be delivered 2/13, LIE. I was told the attempt was made, LIE. I was told he rang the bell, LIE. I was told that he left a slip on the door or in the mailbox, LIE. I want my cost of postage refunded.
I recently lost my key to my mail box and requested and paid for a new key and lock. It took a week longer than expected and when I attempted to use the new key. It did not work. Now i attempt to call to have someone fix it, and the line is consistently busy. Not even a voice mail option? This is becoming the constant Post Office Joke.
A few weeks ago I had a package not arrive in my mailbox, even when the tracking number said it had been delivered. I contacted the post office via e-mail and received a follow up e-mail within hours, and a personal phone call the next day from a gentleman named Carlos. He let me know that they would search for my package, and have it returned to me. I received my package a week after I was supposed to have had it delivered, and Carlos called me several times to let me know there were working on finding it and eventually let me know that it would be delivered that day. The customer service I received was amazing, and very refreshing.
I'm having the same problem at the moment! what is the email to the Parker post office so I may reach them?
• Replied to Amber
My daughter is staying at a friend's home in Parker, CO. I mailed her some important papers for her job that needed to be there asap. My daughter gave me the wrong house number for the address. It was actually a number that doesn't exist. When this was discovered, I called the post office early in the morning it was supposed to be delivered. The person at the post office was very helpful. I had tracking on the envelope. He found the envelope and corrected the information It was delivered to the correct address in perfect condition.....and on time. Thank you Parker, CO staff!
Don't bother putting mail in the outside drive up mailbox. I have been doing that after work late at night. Some of my packages and letters have NOT made it to their destination. I will be going to another post office location.
Lost yet another package of mine and after a month of me calling and showing up in person to get answers, I have none. Each time they take down my information and promise to call me, but they NEVER do.