I have had several problems with my carrier. From getting my neighbors mail, lost packages and miss delivered packages. I spoke to Lanett about the issue of my lost package. She was very unprofessional and rude. I asked her how they are going to find my missed delivered package and she told me the carrier delivered it to me because the carrier scanned it at the mail box. I told her if it was delivered to me why would I be calling now. She told me the carrier scanned it at the boxes and there is no way I did not get my package.
This office is HORRIBLE! The very idea of customer service is lost on these bloated government employees.
Only visit this post office if you're ready to stand in line forever only to be treated like an idiot by the smarmy employees.
If the USPS would start paying the postal workers based on productivity I am sure the lines would move faster. Especially the passport line! It took over an hour to do 1 person's passport in front of me! Then the lady was far from nice. It's so good to see our tax dollars at work.
I have been on hold for 23 minutes about a package they supposedly tried to deliver, but left no notification of delivery attempt. Make that 24 minutes. Now they said the carrier who was checking on it left the building. No apology.
Whenever the postman delivers a package he doesn't even wait for somebody to get the door. In the time it takes me to get from my couch to the door (I live in an apartment, so less then 10 seconds?) he is already out the front door and getting into his truck. And when I try to go to the post office to complain, because this has happened so many times, they don't even act like its a concern. I'm using ups or fedex from now on, and telling anyone who sends me a package to do the same.
My grandparents house burned down in the black forest fire. I order a package to a new address that said undeliverable. I called and talked to Cindy the manager who was a complete jerk. Very quick and just told me over and over that they sent it back. I called back and talked to another employee who was so much help. She took the tracking number (Cindy said they don't use those) she made notes and added my name to the address and even said it might still be in Colorado. So don't talk to Cindy! She is the manager and should be setting an example. I called back and told her what her other employee did for me and let her know how unhelpful she was. She laughed and said "thank you!"