They are absolutely nasty at this post office. They "lose" packages constantly. I once went in every singe day waiting for a time sensitive package that I had a delivery confirmation for and the package did not reach me for five months until a new employee found it for me. While in line at the grocery store one day, the entire line was exchanging nightmare stories about their experiences with the Basalt Post Office Employees. An "acting postmaster" even berated a pregnant lady cry one day who was asking for a package that they said didn't exist, though she showed them her delivery confirmation, she left in tears. Really, the worst.
I have owned a box at the Basalt Post Office and have never had any problems with, but... EVERY SINGLE TIME... I go to the front desk for help there is either the old man with very white hair and a middle aged women with brown hair... BOTH ARE VERY RUDE!!! All I want when I go to the front desk is an answer for my packages, and when they give me an answer they treat me and talk down to me like I know nothing and treat me like an idiot!! Today I asked the old ,man with white hair if it was possible if I could get my package that I was tracking online, the man said no, "Your talking about cyberspace, I'm talking about reality!" He was very rude!!! All I wanted is a no I'm sorry we can't do that, you should have it in your box soon... is it really that hard to say? These employees are very rude and have no respect for their costumers! I will NEVER go back to the front desk and I advise everyone else in Basalt to go to Carbondale or Glenwood, you'll get way better service and respect!!!
Get this,My box rent went 9 days past due,Dont get into town much...It is 60 or 70 bucks for 6 months..PAID IN ADVANCE..They want to fine me 20.00 to "renew". plus the box fee..Fine me for a pre-paid box,How can they do that..??