I am appalled by the service that the people of this community have received from their local post master. She has abused and bullied her own employees, senior citizens, family members of the military, as well as other upstanding members of the community. I would like to know why the Post Office continues to keep such a dysfunctional person in their employ when there have been so many complaints filed against her. A few years ago I was going to my mail box to get my mail. It was snowing and I slipped on the driveway and fell backwards knocking myself out. I woke up later covered in snow and my dog washing my face. When I went to my doctor she said I was having balance problems and wrote a letter asking to have my mailbox moved closer to my front door. The Post Master said "no" . I had to explain that I had a condition that would not get well and go away, at my age 76, it was a permanent condition. She would not budge. I had to call the 800 number in the phone book. They were kind and understanding and listened to my problem. The number is (800)275-8777. They gave me a case number. The next day I received a call from our local Post Office saying that my mailbox had been approved as long as I payed for it myself. Which I did.
Whomever the woman in charge of this place is, needs to take a step back and stop telling military spouses they are the ones that screwed up. You SUCK at apologizing. It is one thing to not be able to refund money, but to sit there and show zero compassion to a woman who's husband is deployed in harms way in the middle east and tell her, "well it's your own faulty for not using express mail, you are out of luck," that is just completely unacceptable. Show a little bit of understanding to the next military spouse who has questions. It was NOT this spouses fault the package was returned to her house rather than being sent to the APO address. The POST OFFICE accepted the package and said it was good to go. Now a few weeks later returns it and says it's too big. This is the POST OFFICE's fault for not catching that not this poor woman's fault. AND FYI, learn your freaking job. Express ail isn't even a real option for overseas military addresses. A person can certainly be charged for express mail and pay for it, but all it does is express mail the package from the front desk to the back mail room. APO/FPO/DPO addresses CANNOT use express mail. One might think the Post Master of this post office would know that.All I can say is DO NOT use this location for overseas military addresses. It may not make it there and you won't know why until it shows up on your front door step and learn you are out $100 or more.
I have made two attempts to mail my cousin a Birthday card to this post office in Tehachapi, CA !!! my cousin did not receive the first card that I sent to her so I mailed her another one certified ! She did not get this one either !!! so I called the post office here in Tehachapi and the post master and the only one that works there her name is Ericia well the name she gave me anyway well she hung up on me when I ask her about my certified mail and why they do not have any tracking on this mail and why they can not find it !!! I called her back and told her that she needs to do her job and find that mail !! I will be following up on this everyday until i get an answer !! someone that works at this post office is stealing !!!!!!!!!!!!!!!! the mail !!!!!!!!!! wow really ? my cousin told me that she has problems getting her mail all the time ! now I know for a fact that this is really going on !!!!!! I will be talking to Ericia's Boss if she does not come up with the mail that I sent certified !!!!!
There is never enough employees working at busy times. Their delivery service right now is not good. They said they attempted to delivery and left a notice, at the time they said they delivered I was at home. There is no notice. Hope I can pick up my package without it.