Worst Passport Service. Do not waste time here, try some other USPS.
Passport Officer Lady - is Rude / Arrogant, Don't respect anyone, keeps yelling on her colleagues and queue without reasons.
She makes her own rules like she is ownerpresident.
Passport Photos: She will reject your own copies, and will force to go only (Passport studio - PassportPhoto - on Mowry Ave - Fremont. )
There have recently been many occasions recently in the Glenmoor area where I have seen un-uniformed individuals delivering either mail or packages. Since when does the USPS allow employees to deliver mail without wearing identifying uniforms? I am very uncomfortable with this practice. There are have been routine mail and package thefts in this area and this surely doesn't help improve security.
I would respectfully ask the post master in Fremont to respond this concern. UPS drivers are always uniformed. Fed Ex too. Why is the USPS permitting plain clothes employees to interface with the public?
Passport Acceptance Hours is clearly mentioned as Monday-Friday 8:45am - 12:00pm, 1:00pm - 2:30pm, I went yesterday around 1.30 PM for my son's passport, the lady at the counter said they give ticket till 1PM, so we came back and I went today again at 9 AM, to my surprise I came to know people come there at 7AM in the morning and they are assigning tickets to only those people, after that you need wait 4 Hrs till 1PM and if you are lucky you might then get a ticket in the afternoon slot. so two of my working days are gone, now I have to come another day at 7AM. My question is are we paying for a passport here or waiting outside best buy for Black Friday? Why not post this ticketing rule clearly in the post office and in the website. Why not add more stuff instead one single person. Why all near by post office doesn't have appointment available for next 3 month?
Went here to get my passport this morning after looking up to make sure they have passport acceptance hours and passport photo hours. After standing in line for over an hour, I come to find out they don't do photo's even thought the website says they do...great way to waste your customers time. This was not the only problem...there was only one person working the passport service and it took about half an hour to get through the first person, then about 20 minutes for the second person. It takes less than 2 minutes to fill out the paper work, how can it take that long to process? If there was a sign posted on the front door letting people know they don't have photo capabilities, I could have just walked away and not wasted my time, but nope, they have posted in front of the passport office, so you basically have to wait to find out at the last minute. Their customer service is such a shame.
We went here for my sons passport. We reached around 9:00am. There were 12-14 people in line before us. The first set of people took more than 15 mins in the office. Going by that calculation, we were going to be standing in that line for atleast 2-21/2 hours. There was 1 person serving this line. There were families with babies in the line, kids crying and parents getting tired. There was no place to even sit. It was a sad sight. I would recommend an appointment system. That will save new parents and little babies a lot of hassle.