My carrier is a great person. She knows the route and does an exceptional job. However, on her RDOs (Regular Days Off) I notice too many mistakes. Miscased/misdelivered pieces of mail for an address that is around the corner. Can we fix this? My neighbors have been getting some of my mail as well.
I was just notified that a package was not deliverable due to not being able to access my front door... not acceptable! I'm on a busy street...not in a gated community! Try again!
So often people contact the post office only when they have a complaint. I just want to be different. Our mail carrier is exceptional. He rarely makes a mistake, but when he does, he is very quick to fix it and apologizes immediately. They have a tough job. I'm thankful the mail carriers bring me my mail every day. I'm thankful I can put a package in a carrier's hands and know that it will be delivered to someone of my choosing, even if that person is clear across the country. Thank you, carriers, for all you do!!!
On July 3rd I was awaiting for a delivery. My tracking info indicated my package was delivered to my home at 5:00 p.m. and sitting on my porch. How can that be when I was home all day and at 5:00 I was in my front yard. I checked with my neighbors and no package. Later in the evening an elderly couple drove up to my residence and gave me my package. I asked for their address and they left. The next morning I walked to their house and noticed there were no numbers on the house or the mailbox. However the neighbors mailbox was clearly marked. This POS driver delivered my package five (5), I repeat 5 houses from my residence. It was daylight out. Good thing we have good neighbors or else my camera equipment would have been gone. Whoever you are you need to be fired for incompetence and laziness. I will be waiting for a reply.
From an "UNHAPPY CUSTOMER."
I got a note to come pick up a package. It had no info on it except first name and address. I went in at 8am and saw it was closed. I had to go to work. I took an extra hour of time off to drive back to Carmichael from my place of employment plus $5 in gas to find it was a birthday card. I was like, why didn't you just put this in my box? He said, oh, it says it needed to be signed for? I was like, where? He pointed at the German text that simply said gift - birthday card in German. I said as much to him. He said the mailman couldn't read the German so he didn't want to take a chance. Well, 2 weeks before when my other child got a card from his grandparents in Austria, it was left in our box. What gives? I wasted plenty of time and gas today. Grrr.
I mailed a package from Carmichael Post Office October 3rd, registered and insured for over $4,000. The tracking only gives the Carmichael Post Office acceptance. On October 14th I called the national 800 # and was talking to customer service and had just given her my phone number and the tracking #, then was disconnected. I figured that she would call me back or at least do something about checking on the tracking, but NO. Today, October 16th I decided to call the Carmichael Post Office since that is where it was mailed from and the package has still not reached its destination. I called the phone # and let it just ring and ring until Verizon disconnected the call. It must have rang 100 times. I immediately called right back and let it ring again. It was finally picked up after about a dozen rings. Ricardo is checking on the package, I will see what happens. It is now 10 pm and I have not heard back from Ricardo or anyone at the USPS. Ok, it is 10/17 and I called the Carmichael Post Office back. I spoke with Brian/Bryan, he said there is no Ricardo that works there! So, this means that the person that answered the phone yesterday did not give me their real name. HMMMMM that is customer service for ya! Well, Brian/Bryan looked up the tracking # and found that the package had been delivered today. (When I enter the tracking # into the USPS system it still says "Accepted in Carmichael" and that is it! I contacted the recipient to find out if he received it but have not heard back. So, more to come...........
I have had nothing but problems with the Carmichael Post Office. I went in to complain about packages not being delivered. Talking to so call supervisor does not work. This last time I went in to the Post Office I told them this was a formal complaint because they did it again. They said another Supervisor would call me today at 1 pm. It is now 3 pm. and I am still waiting. I guess I will need to talk to the Postmaster. I have never in my 50 years had any problem with a Post Office before. I mean like we pay to have packages delivered to the address on the label, just wish they would do their job correctly. Is there any logic now of days. (Deliver Rain or Shine only if you want to).