Mailed a box from Puerto Rico to USPS Maumelle, AR on Dec 2, 2016. Arrived at Maumelle on the 5th. Postal employee marked the package as delivered when in fact still at USPS. As of today, location of box still unknown.
This is the worst postal delivery and service post office that I have ever had in 60 years. I get piles of my neighbors mail in my mailbox and spend my own time delivering it to their doors. I have tried to call and complain or let them know that other peoples mail is in my box but they NEVER ANSWER THE PHONE. I have even called the toll free number and none of the choices on the endless machine message apply to my problem and after listening to it 3 times they hang up on you after telling you to call back later. WHAT A JOKE AND WASTE OF OUR TAX DOLLARS to pay these incompetent worthless lazy people. Last month I did not get my water bill. I'm sure it was put in one of my neighbors box and they are tired of this incompetence also. They probably trashed it. I am going to start just leaving the mail that is not mine in the box and when it is flowing out into the street may-be the trash people will pick it up.
The supervisors name that was causing the problem is Diane Williams. I have just filed a complaint on her with the toll free number listed above. Hope you don't have to deal with this person at this location. She will not help you and has no problem hanging up on you and taking the phone off-line so you cannot call back. I had to wait 30 minutes to call back to get ahold of someone. She should not be working in a customer service position. She should not be allowed to answer the phone and she is not quilified for her position. I honestly hope she gets fired, but i doubt it will happen.
This is by far the worst post office i have ever dealt with. I spoke with some black lady on the phone who said she was the supervisor. i needed to pick up a package on location and not have it delivered to my address and she said i could not do that. I told her i have done this several times in the past and it was never a problem before. she still insisted i could not do that. then she hung up on me. i called back and asked what the problem was, and that i wanted to deal with someone else, and she hung up on me again. i tried to call back but now the phones are off line and i get a busy signal from 3 different lines i called from. I will make sure to never use these people again and will go with fedex from now on. The 'services offered at this location' above states: "Pickup-Hold mail and Pickup-Accountable mail" and she will not comply. I will be calling her boss later. She is very rudy and hard to deal with. I am trying to understand why this is all of a sudden an issue to pick up my mail. I have several different people here that can get the mail and it needs to be me as it is a very important package and has to be handled different than that of regular mail.
The mail lady on our route is perhaps one the worst examples of a public servant, and as a federal employee myself, I have seen many examples. She is seen smoking, talking on the phone, and trying to drive at the same time while failing to deliver mail. If access to a mail box in our neighborhood requires one to reverse or maneuver around a trash can that was placed within 10 feet, but no where near the mailbox, your mail will be skipped. Please consider using other forms of parcel services.Resident in Random Oates