I can not believe the level of poor customer service this (Madison Hughes Rd) Post Office gives. After months of missed packages I finally spoke with the Idiot of a manager who claimed It's Amazon.com fault for promising Sunday deliveries. He then proceeded to trash talk Amazon.com. I interrupted the conversation to explain to him that I'm recording the phone call and he hung up. I contacted Amazon to D prioritize this local post office from delivering packages to my residence . Poor customer service, poor management issues, poor help all around will not use this local post office again for my packaging business.
I am very disappoint that there has been no communication on the 24 lobby being closed. I don't always get to go check my PO box during normal operating hours for the post office. My irregular schedule is one of the reasons that I not only started using a PO box but select the Madison Hughes Road post office as the location that I would use. For the last two weeks when I tried to get my mail, there is a sign on the door saying that the 24 hour lobby is closed due to maintenance. There is no word on when it will be open again.
I am sick of my mail being delivered at 8-9:30 at night. Either the carrier is overloaded or irresponsible. This should not happen in America. I don't expect an answer as they don't seem to care. I live on Mose chapel in Madison, Al.
I waited a month for a back order. Last week tracking said it had been delivered. I was at home, practically, looking out the door every hour or so. Nothing. Called PO for 3 days. We will look and call you back. No calls. Third day talked to supervisor. Carrier on vacation that day. Substitute delivered... wrong address. They went to address and found package sitting outside. For the past week had been pouring rain. Brought it to me holding the box together. Fortunately, item was wrapped in plastic. Wow. Tried to send a very small package last week. Needed a piece of tape about 8" long. Nope. "We have tape for sale." Had to go buy a roll and bring it back. Wasn't giving them my money. Ridiculous.
One time I watched as the carrier spent a lot of time in front of my mailbox, then later found the note she left saying she tried to deliver a package and I wasn't home! Today I had a package too large to fit in the box and left a note asking her to pick it up from the porch. Nope. She delivered the mail and ignored the package.
Today is the THIRD time in just the past two months I've sat at home waiting for a package that needed a signature to be delivered only to have NO ONE come to my door. Then I get a text message update saying they tried to deliver it but no one was here, and a delivery attempt notification shoved in my mailbox with the rest of my mail. Worst postal service I've experienced in the numerous places I've lived in this country!
I truly understand why the postal service is scared of closing. There is always some type of delay that you can't get ahold to anyone to find out about. Things I really need always arrives days later or after 5:30pm when all other days when I recieve nothing, they show up before 1pm. I would rather all my mail with tracking come fedex and even ups if needed. Packages with tracking through the postal service is just fustrating. I don't know why they even offer it
My letter is undeliverable as addressed yet I send priority mail there two times a month. Now I cant even get through to speak to anyone I've been calling since 8am this morning and it rang then but now the office is open all I get is a busy tone... What do they just leave the phone off the hook while their there. Love my local post office and totally hate Madison's that's sad. This isn't the first time either last time my priority tracking said it was delivered but the business didn't have it, and I was told that the carrier confirmed it was in their mail box all weekend and thanked for wasting their time.