The only way to get assistance is I have to drive to the post office, wait in line, and then try to get help with a package they seem to have lost. Calling is a joke. Staff are entrenched and don't care about service. No one answers the phone.....EVER!
So in order to find out what can be done about a lost package I have to go to them because they can't help me any other way.
The national telephone "service" is just as bad! Federal government at its worst...and we pay for it!!!
I am no getting my forwarded mail. Call the post office 60 times over 5 days. Busy signal 60 times. Called the help line. Told it would take 9 to 14 minutes to get someone on line. Waited 45 minutes and gave up. Here is my number if anyone gives a shit. 1-907-982-8427
My sister sent a package to me and paid $100.00 from San Diego to have it delivered to my home Monday August 17th. Postman put a notice in my mailbox instead of walking a few feet to deliver it to my house. So now I have to go pick up the package at the post office! What is wrong with your service?! Elise storey
complaints are a dime a dozen. I was happy to say my call was answered and my problem resolved. Thank you for doing the best you can due to all the cutbacks and lack of much needed help with those b****y crappy lines that need to realize you are doing the best you can due to our government changes. Now there is where you unhappy people need to go for some type of resolution. They (your congress) made your nightmare not the hard working employees that were left picking up the daily complaining we all do. Thank you thank you thank you postal employees for all you do!!!!!!
I have tried to call 6 times today and each time there is no answer just an answering service that won't even allow me to leave a message. I have one question that is very important yet no one can answer the phone. If this is how the customer service is going to be I will keep my box at the ups store.
A few years ago I contacted the post master in the Palmer post office and it was not a pleasant experience. My packages were being sent by vendors and then would just disappear when out for delivery. The post master refused to help, stating that we are on a rural route and the delivery people bid for these routes and are not postal employees. Then to take it one step further that individual skimmed half the profit and subcontracted to another person that was delivering my packages to God only knows where. My only recourse was to contact my bank as these were credit card purchases. What ever happened to the sanctity of the US Federal mail! Then my vendors thought I might be the problem so they sent everything signed receipt, only the contractor still signs the slips as delivered. As of this date there apparently is no requirement to read or count to be able to deliver on these rural routes. We are tired of having to drive around the neighbor hood to deliver a portion of the mail daily.
I actually started reading the complaints when I just came to this site to get the Palmer Post Office number. I would like to say though, that the Mail Depot on Bogard road (in the strip mall where Little Millers is, at the four way stop signs) never has a line and the mailbox rentals are cheaper than the post office or UPS store. Try them out sometime, like a diamond in the rough since people don't really know they are there!
The mail carrier never attempts to deliver our packages despite checking that box on the pick up slip, which would really save a lot of time and lighten the load of the post office lobby. The line is absolutely ridiculous and the employees are unprofessional, while not completing their jobs. You may have a slip stating your package is ready for pick up, however that does not guarantee they will be able to find it or be able to give you a time to return for your mail that is lost somewhere in that abyss, which is borderline illegal. Time sensitive documents and packages cannot be withheld.
the slowest place ever, I have been renting a box for 35 years, the same length of time I have to stand in line .The government spends billions on welfare users, send some of them folks over to help out...
Terrible management at the post office. Only 1 or 2 people at the counters and never see the side door for package pick up open. They never fill the counters with enough competent people to thin the line. It seems like a lot of employees over there are no longer working for their paycheck. Did anyone notice the fathers day sign still hanging on the wall in October. If we had to pick numbers for waiting, I'm sure the numbers would be scalped for a fine price.
I have a PO Box at the Palmer location. Recently had a package delivered, I was monitoring tracking and it had displayed ready for pickup. Went to the location for pickup, checked my po box and nothing there. Waited in the pathetic line to speak to the crotchedy clerk. I told the clerk tracking says package is ready for pickup but nothing is in my PO Box. Well he looked at me with annoyance and said we only have two people working today. It is a Saturday at about 930 am. They close at 1230 pm this day, so I then ask would I be able to pick up the item at about closing. His reply "doubtfull". So I go back at about 2pm thinking maybe they dropped a key in the box so i could get my package. Well they conveniently put a hand written note that i have a package available for pickup. But to late now, they are closed and now I have to wait til Monday to pick it up. I am very annoyed by this and just wanted to share my experience.
Anyone know how to complain the carrier wont place mail completely through the security door, making it unsecure? I have been calling for several days at different times and no one will answer. Insane!!!